Thank you for shopping at FranciePaints! We want to make sure you are completely satisfied with your purchase, which is why we have put together this Returns and Exchange Policy.

Returns: Unfortunately, we do not accept returns for any reason other than product defect. If you receive a defective product, please contact us within 14 days of delivery to report the issue. Once we have received the information regarding the defect, we will assess the situation and work with you to provide a suitable resolution.

Exchanges: Similarly, we do not offer exchanges for non-defective products. However, if you receive a defective product, we will work with you to provide a replacement item that is identical to the item you originally purchased.

Cancellations: Once an order has been placed, it cannot be cancelled. However, if you receive a defective product, we will work with you to provide a replacement item that is identical to the item you originally purchased.

Shipping: In the event that a product is defective and requires replacement, we will cover the shipping costs associated with the replacement. However, for all other shipping costs, including returns or exchanges, the customer will be responsible for covering the shipping fees.

Please note that this Returns and Exchange Policy only applies to products that are defective. We do not accept returns or exchanges for any other reason. If you have any questions or concerns regarding our policy, please do not hesitate to us for assistance.